Troubleshooting
Find solutions to common issues with attributes, designs, and credential delivery.
How to get a Certificate?You may have found Certifier while searching for a way to get certified. In this article, you can learn what part we take in that process.
Troubleshooting Spreadsheet Upload ErrorsFix common issues when uploading spreadsheets in Certifier and ensure your credentials are issued without errors.
Troubleshooting Credential Download Issues for RecipientsFind out what to do when recipients report that the download button in their email leads to a broken link.
Why can't I delete a particular group or certificate design?Some of you may have experienced frustration trying to delete a group or certificate template - in particular cases, this process is tricky.
Why You Can’t Edit a Recipient’s Name in DesignsSee why you can’t edit the Recipient Name directly in designs and how to set them up correctly.
How to Fix Emails From a Custom Sender Going to SpamResolve deliverability issues when sending credentials from a custom email address and prevent emails from landing in spam.
Troubleshooting Custom Attribute Display After IssuingAdjust the Scaling setting to control how custom attributes fit on your certificate.