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Troubleshooting: Spreadsheet Upload Errors

Fix common issues when uploading spreadsheets in Certifier and ensure your credentials are issued without errors.

Caroline Tyrko avatar
Written by Caroline Tyrko
Updated over a week ago

If something goes wrong during the uploading process, please check the following common problems:

  1. You used the wrong file format. Please check a file's format – we accept CSV and XLSX.

  2. A spreadsheet has no records or has fewer than 1 column. You should have at least one recipient (one record) in your spreadsheet, also it should have at least 1 columns (recipient's name).

  3. There is an issue with the records in your spreadsheet. Please check the data in your spreadsheet. Each record must have a valid email address.

  4. There is a column without a header. Please check whether all the columns of your spreadsheet have headers.
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