Issues & Solutions
Alerts, common mistakes in usage and how to avoid them
My recipients say they cannot download their credentials. Why?What should you do if your recipient notifies you about the fact that the Download button in their emails redirects them to a broken link?
Why can't I delete a particular group or certificate design?Some of you may have experienced frustration trying to delete a group or certificate template - in particular cases, this process is tricky.
I get a spreadsheet upload error. How can I resolve it?Some of our users experience difficulties in uploading their spreadsheets. Read this article to learn how to solve this problem effectively.
Why can’t I edit the recipient’s name?Wondering why you can’t type a recipient’s name on your certificate design? Here’s why and how to fix it.
How to get a Certificate?You may have found Certifier while searching for a way to get certified. In this article, you can learn what part we take in that process.