What is a Change Request?
After the recipient receives their credential, they can make requests about it. How does it look?
Recipient enters the Credential page and clicks on the Contact Issuer button.
To submit the change request, the recipient needs to confirm their email.
Once confirmed, the recipient can specify their inquiry.
After hitting Submit, the Issuer gets notified about the change request.
Where can I find the Change Requests?
Once the recipient submits the Change Request, you'll be able to easily find and manage it:
Through your Certifier dashboard:
Access it directly through the link in the email you'll receive:
By manually setting the filters in the Credentials tab:
Enter the Credentials tab.
Add filter: Change Request → is → Open.
Once you see the credentials with open change requests, you can enter any of them by clicking on the "❗️" icon → View in the status column
How to manage and close the Change Request?
Just follow these steps to fulfill and close a change request:
Enter the Credential details to view the request.
Make the changes and press Save.
You can select to close the Change Request, by clicking on the x button → Close.
And that's it!
❗️Important note: After editing the information, you don't need to resend the credentials. The changes will be automatically applied and visible on the recipient page once you click on Save!
Need more help?
If you still have some questions, do not hesitate to contact us via the chat icon or email us directly: [email protected]