What are statuses?
Once you have issued a pack of certificates, you can go to the Credentials section and check the tab called Status - each status is an indicator of what happened with your credentials, as well as recipients' interactions with them.
You can find the Statuses on the right side of each Credential on the list:
Now we know where to find them, let's dive into what each status means.
💡Tip: If you're confused about any of the statuses, you can hover over any of them to view more details:
Credential Status
Status | Icon | Explanation |
Draft |  | The credential is a draft, and has not been issued yet. |
Published |  | The credential was successfully issued, and it is valid. |
Scheduled |   | The credential is scheduled to be issued on the selected date. To check the date, hover over the status icon. |
Expired |  | The credential is expired. To renew it, enter the details and change the expiration date. |
Email Status & Engagement
Status | Icon | Explanation |
Email is not sent | 
| The delivery email is not sent. It applies to draft credentials, scheduled credentials, and published credentials you chose not to email. |
Email is not provided | 
| The delivery email is not sent due to a lack of email address. |
Sending | 
| The email will be sent shortly. If sent successfully, the status will change to "not opened". |
Email is not opened | 
| The email was successfully sent, but it was not yet opened by the recipient. |
Email is bounced | 
| The delivery email was bounced and could not be delivered. |
Email is opened | 
| The delivery email was successfully sent, and it was opened by the recipient. |
Credential Engagement
Status | Icon | Explanation |
Credential was not opened | 
| The credential has not been opened by your recipient yet. |
Credential was opened | 
| The credential was opened by the recipient. |
No engagement received | 
| The recipient did not engage with the credential yet. |
Engagement Received | 
| The recipient has interacted with the credential (downloaded as PDF, shared on social media, copied link)
|
Added to LinkedIn profile | 
| The credential was shared on LinkedIn and/or added to the LinkedIn profile. |
Change Request
There's one more icon you may notice in the Status column - Change request. This means that the recipient has reached out to you.
To view the request, hover over the icon, and click on view to see the details:
Once you close the request, the icon will disappear.
Congratulations! You have just learned how to track the engagement status of the credentials you issued! 🤓
Need more help?
If you still have some questions, do not hesitate to contact us via the chat icon or email us directly: [email protected]