Where to find email statuses?
Go to Credentials.
Check the Status column — email status appears as an icon next to each recipient.
What do the statuses mean?
The color of an icon under the Status tab tells you about the success or failure of a particular process.
Status | Icon | Explanation |
Email is not sent | 
| The delivery email is not sent. It applies to draft credentials, scheduled credentials, and published credentials you chose not to email. |
Email is not provided | 
| The delivery email is not sent due to a lack of email address. |
Sending | 
| The email will be sent shortly. If sent successfully, the status will change to "not opened". |
Email is not opened | 
| The email was successfully sent, but it was not yet opened by the recipient. |
Email is bounced | 
| The delivery email was bounced and could not be delivered. |
Email is opened | 
| The delivery email was successfully sent, and it was opened by the recipient. |
💡 These statuses refer to the email only. For credential views and engagement, see our Guide to Statuses.
Congratulations! You have just learned how to track the email status of the credentials you issued! 🤓
Quick Tips
What to do if the email bounced?
Double-check the recipient’s address and fix typos (e.g., gmial.com → gmail.com), then resend.
If several recipients from the same company/domain are bouncing, ask their IT to allowlist [email protected] (or your custom sender) and try to resend again.
What to do if the email is delivered, but not opened?
If the credentials were just sent, give your recipients more time. After some time passes, nudge the recipient by resending the email.
What to do if the email is not sent?
If you have provided email addresses for your recipients and the delivery email was not sent, there's a chance you chose not to send emails while issuing.
No worries - you can always send the email by using the resend option.
Need more help?
If you still have some questions, do not hesitate to contact us via the chat icon or email us directly: [email protected]