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Certificates issued from my custom email go to spam. Why?
Certificates issued from my custom email go to spam. Why?

What should you do if certificates issued from the email you provided as a sender's one appear in the spam folder? Read this article to find out.

Caroline Tyrko avatar
Written by Caroline Tyrko
Updated this week

It is important to note that Certifier has no impact on email providers (like Google or Outlook) filters. We cannot directly influence the distribution process of your certificates and change the folder in which your certificates appear.

Check these tips to prevent certificates from appearing in the spam folder when they are issued from a personal email:

  1. Do not send multiple emails to the same email address (Google assumes this as spam since it thinks that someone wants to send dozens of emails).

  2. Do not send the email to the same email as a sender address email (so, if you specified [email protected] as a sender address, do not use the same email ([email protected]) as a recipient's email). Gmail thinks that this is spam because we send the email from the same address to the same address. Thus, please, provide one email as a sender address, and try to issue a test certificate to some other email (not the same as your sender address).

  3. Do not change the sender's email a few times during the distribution of the certificates. It may have some bad effects as well.

Hopefully, this article helps you better understand the process of certificates distribution πŸ€“

If you still have some questions, do not hesitate to contact us via chat icon or email us directly: [email protected]

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