Troubleshoot

A guide to attributes

Learn how to use dynamic attributes to create professional and personalized certificates & badges quickly and easily with this step-by-step guide.

Written by Uliana

I've received Strict DMARC policy alert. What should I do?

This article explains what DMARC is and why it affects email deliverability.

Written by Valeriia

How to associate digital credentials with your company profile on Linkedin?

Enhance LinkedIn marketing using digital credentials by adding your Linkedin Company ID to Certifier setup.

Written by Valeriia

I want to set up a custom domain for my wallet. How can I do it?

This article explains how to set up a custom domain for your certificates Wallet with our Full While Label add-on.

Written by Valeriia

Certificates issued from my custom email go to spam. Why?

What should you do if certificates issued from the email you provided as a sender's one appear in the spam folder? Read this article to find out.

Written by Valeriia

My recipients say they cannot download their credentials. Why?

What should you do if some of your recipients notify you about the fact that the Download button in their emails redirects them to a broken link?

Written by Valeriia

Why can't I delete a particular group or certificate design?

Some of you may have experienced frustration trying to delete a group or certificate template because in particular cases this process is tricky.

Written by Uliana

Why haven't I received a confirmation email?

Sometimes our users do not see an email with a confirmation code in their inboxes when trying to register. What should be done in such a case?

Written by Uliana

My certificates went to spam/junk. Why is it so?

This article will be useful for the issuers who have encountered a situation when the certificates they issue appear in the spam folder.

Written by Uliana

I get a spreadsheet upload error. How can I resolve it?

Some of our users experience difficulties in uploading their spreadsheets. Read this article to find out how to solve this problem effectively.

Written by Uliana