👑 Issuer's Portal is available for our Advanced plan users.

What is the Issuer's Portal, and why should you use it?

The Issuer's Portal is your own branded space to showcase your organization, credentials, and certified recipients. Here's how it helps you stand out as a professional issuer:

Showcase your brand: Use Premium Branding and add your logo, banner, description, and links to your website and social profiles to make a strong first impression.
Display your credentials: Your Credentials Directory lets anyone explore your certificates and badges, with detailed views of each one.
Promote learning progress with Pathways: Using Pathways? They can be displayed in your Portal – guiding learners through structured journeys and showing their progress. It’s a great way to add value to your credentials.
Highlight certified recipients: Your Recipients Directory showcases everyone you’ve certified, with individual profiles listing all their credentials.
Boost visibility & trust: Credential Verification and Retrieval Pages make it easy to verify credentials and help recipients find all their awards in one place – building both credibility and convenience.

💡 Explore a sample Issuer's Portal here!

How to activate your Issuer’s Portal

You can turn on your Issuer’s Portal in just a few clicks. To get started:

Navigate to Settings → Workspace → Issuer’s Portal (direct link here).
Flip the switch to On.

And that's it! The Issuer Profile is live.

Once you're there, you can also manage Privacy settings and preview your portal.

How to manage your Issuer’s Portal settings

While in the Issuer's Portal settings, you can easily control what’s displayed publicly – and what’s not. Here's a breakdown of the sections you can manage:

Section (with samples)	Description	Actions You Can Take
Issuer’s Profile	Your main branded profile with logo, banner, description, and social links.	Toggle On/Off – Turns the entire profile page on or off publicly. Preview – See how your page will look.
Credentials Directory	A public catalog of your available credentials (groups).	Toggle On/Off – Display or hide this section entirely. Edit List – Select which groups appear, and which are hidden from the public view.
Credentials Directory: Recipients	Shows issued credentials under each recipient’s profile.	Toggle On/Off – If turned off, recipient profiles will not be displayed with each credential.
Credentials Directory: Issued Credentials	Controls visibility of issued credentials (independent of recipient view).	Toggle On/Off – When turned off, credentials won't appear even if recipient profiles are shown.
Recipients Directory	A searchable directory of everyone you’ve certified.	Toggle On/Off – Show or hide the section. Edit List – Add or remove individuals from view. You can use it to hide specific recipients.
Retrieval Page	A page for recipients to retrieve all their credentials.	Preview – See how your retrieval page will look. This section is public, so recipients can access it easily.
Verification Page	A tool for your recipients or third parties to verify the authenticity of a credential.	Preview – See how your retrieval page will look. This section is public, granting access to verification functionality.

What if a recipient wants to stay private?

Even if a recipient appears in your directory, they can control their own visibility – hide individual credentials or their entire profile any time.

So you control what's public on your portal – but recipients can always choose how visible they want to be.

👉 Feel free to share this guide with them: How to Manage Your Recipient Profile and Credential Visibility

Need more help?

If you still have some questions, do not hesitate to contact us via the chat icon or email us directly: [email protected]